Northern Region
Phone: (02) 6659 2630
Fax: 6659 2588
[email protected]
Suite 3, First Floor, 51 Moonee Street, PO Box 522, Coffs Harbour NSW 2450
Sydney/South Eastern Region
Phone: (02) 8836 9400
Fax: 9635 3400
[email protected]
Western Region
Phone: (02) 8836 0000
[email protected]
First Floor – Suite 4, 47-49 Wingewarra Street, Dubbo NSW 2830
Housing Pathways
For information about how to get on the wait list for housing or find out where your application is up to, email [email protected]
Head Office
Phone: 1800 727 555
Fax: 9635 3400
[email protected]
Complaints
The AHO respects the right of our clients to complain if they receive poor service. The grounds for complaint we can consider relate to:
- The policies, procedures, processes, or the conduct of staff, the board or employees, of a registered housing-provider or an associated agency.
- The policies, practices, decisions or conduct of a staff member of the AHO.
The provision of community housing (e.g. repairs, maintenance or allocations) by another Government department.
All formal complaints are to be submitted in writing and emailed to [email protected] or please fill out the form at the bottom of this page.
Information you should provide when making a complaint:
- Your name and contact details
- The details of the complaint, including any supporting documents
- What you are seeking/ require from the AHO
- Whether you have raised this issue in the past, and
- If raised previously, the name of the person who dealt with it.
Before completing the form, check the AHO FAQ page for information.
