Contact us

Head Office

Phone: 1800 727 555
Fax: 9635 3400

[email protected]

4 Parramatta Square, 12 Darcy St, Parramatta, NSW 2150


AHO Region Map

Northern Region

Phone: (02) 6659 2630 
Fax: 6659 2588
[email protected]

Suite 3, First Floor, 51 Moonee Street, PO Box 522, Coffs Harbour NSW 2450

Sydney/South Eastern Region

Phone: (02) 8836 9400
Fax: 9635 3400
[email protected]

4 Parramatta Square, 12 Darcy St, Parramatta, NSW 2150

Western Region

Phone: (02) 8836 0000
[email protected]

First Floor – Suite 4, 47-49 Wingewarra Street, Dubbo NSW 2830



The AHO respects the right of our clients to complain if they receive poor service. The grounds for complaint we can consider relate to:

  • The policies, procedures, processes, or the conduct of staff, the board or employees, of a registered housing-provider or an associated agency.
  • The policies, practices, decisions or conduct of a staff member of the AHO.

The provision of community housing (e.g. repairs, maintenance or allocations) by another Government department.

All formal complaints are to be submitted in writing and emailed to [email protected] or please fill out the form at the bottom of this page. 

Information you should provide when making a complaint:

  • Your name and contact details
  • The details of the complaint, including any supporting documents
  • What you are seeking/ require from the AHO
  • Whether you have raised this issue in the past, and
  • If raised previously, the name of the person who dealt with it.


AHO Complaints Handling Policy


Before completing the form below have you referred to the AHO FAQ page, for further information?

  • acknowledge

We acknowledge the traditional owners and custodians of the land on which we work and pay our respects to the Elders, both past and present.

Apology to the Stolen Generations