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Head Office

Phone: 8836 9444
Fax: 9635 3400
AHOEnquiries@facs.nsw.gov.au

Level 6, 33 Argyle Street, PO Box W5 Westfield, Parramatta NSW 2150 
Map

Northern Region

Phone: 6659 2630 
Fax: 6659 2588
aho.northern@facs.nsw.gov.au

Suite 3, First Floor, 51 Moonee Street, PO Box 522, Coffs Harbour NSW 2450
Map

Sydney/South Eastern Region

Phone: 8836 9419
Fax: 9635 3400
aho.sydneysouth-east@facs.nsw.gov.au

Level 6, 33 Argyle Street, PO Box W5 Westfield, Parramatta NSW 2150
Map

Western Region

Phone: 6885 7100
aho.western@facs.nsw.gov.au

37-39 Carrington Street, PO Box 790, Dubbo NSW 2830
Map

If you are not sure what AHO Region you are in, this Aboriginal Housing Office Regions map will help you.

Complaints

The AHO respects the right of our clients to complain if they receive poor service. The grounds for complaint we can consider relate to:

  • The policies, procedures, processes, or the conduct of staff, the board or employees, of a registered housing-provider or an associated agency.
  • The policies, practices, decisions or conduct of a staff member of the AHO.

The provision of community housing (e.g. repairs, maintenance or allocations) by another Government department.

All formal complaints are to be submitted in writing and emailed to the AHO Requests (AHO.Requests@facs.nsw.gov.au) inbox.

Information you should provide when making a complaint:

  • Your name and contact details
  • The details of the complaint, including any supporting documents
  • What you are seeking/ require from the AHO
  • Whether you have raised this issue in the past, and
  • If raised previously, the name of the person who dealt with it.

The AHO Complaints Resolution Procedure can be downloaded here.