Head Office
Phone: 1800 727 555
Fax: 9635 3400
4 Parramatta Square, 12 Darcy St, Parramatta, NSW 2150
Map
Northern Region
Phone: (02) 6659 2630
Fax: 6659 2588
[email protected]
Suite 3, First Floor, 51 Moonee Street, PO Box 522, Coffs Harbour NSW 2450
Map
Sydney/South Eastern Region
Phone: (02) 9995 5020
Fax: 9635 3400
[email protected]
4 Parramatta Square, 12 Darcy St, Parramatta, NSW 2150
Map
Western Region
Phone: (02) 8836 0000
[email protected]
First Floor – Suite 4, 47-49 Wingewarra Street, Dubbo NSW 2830
Complaints
The AHO respects the right of our clients to complain if they receive poor service. The grounds for complaint we can consider relate to:
- The policies, procedures, processes, or the conduct of staff, the board or employees, of a registered housing-provider or an associated agency.
- The policies, practices, decisions or conduct of a staff member of the AHO.
The provision of community housing (e.g. repairs, maintenance or allocations) by another Government department.
All formal complaints are to be submitted in writing and emailed to [email protected] or please fill out the form at the bottom of this page.
Information you should provide when making a complaint:
- Your name and contact details
- The details of the complaint, including any supporting documents
- What you are seeking/ require from the AHO
- Whether you have raised this issue in the past, and
- If raised previously, the name of the person who dealt with it.
AHO Complaints Handling Policy
Before completing the form below have you referred to the AHO FAQ page, for further information?
