AHO Tenant Satisfaction and Experience Survey results

Tue Jan 21, 2020
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The Aboriginal Housing Office (AHO) regularly partners with Aboriginal Housing families to understand their tenant experience and related wellbeing in order to gain valuable insights for future work.

In 2018, approximately 400 Aboriginal tenants in AHO-owned houses or properties managed by Aboriginal Community Housing providers, participated in a face-to-face survey in their homes across NSW for the July to October period.

Community engagement in the 2018 survey was outstanding with 98% of respondents willing to be surveyed again. Only 6% of tenants did not wish to participate.

The 2018 survey findings showed

  • 68% of tenants living in homes managed by Aboriginal Community Housing providers were satisfied with the physical condition of their home and
  • 79% of tenants said their home met the housing needs of all the people living in it

Download the 2018 Aboriginal Community Housing findings booklet here.

 

The AHO also surveyed a small, non-representative group of Aboriginal tenants living in Family and Community Services (FACS) managed properties in Dubbo, Blacktown and Lake Macquarie.

The 2018 survey findings showed:

  • 57% satisfaction with the physical condition of their home
  • 76% satisfaction with their home meeting the needs of the people living in it
  • Nearly 3 in 5 people were satisfied with the overall services of FACS
  • 9 in 10 people identified cultural features in their home, such as a meeting place and a room for visitors, as important to them

Please note:

Survey results of Aboriginal Community Housing (ACH) tenants and FACS tenant surveys should not be compared as the ACH sample was a statewide, representative sample whilst the FACS sample is purposive and non-representative.

FACS is now part of the Department of Communities and Justice (DCJ).

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  • acknowledge

We acknowledge the traditional owners and custodians of the land on which we work and pay our respects to the Elders, both past and present.

Apology to the Stolen Generations