Aboriginal Community Housing Providers Tenant Satisfaction Survey

The quality of housing services is important to Aboriginal community housing providers (ACHP), their tenants and the Aboriginal Housing Office (AHO). In recognition of the need for sector feedback to enable continuous service improvement, the AHO has undertaken a satisfaction survey of tenants in the Aboriginal community housing sector.

Why tenant survey?

The survey is important for a number of reasons:

• It enables housing providers and AHO to better understand tenants' perspectives on the quality of housing services in the Aboriginal housing sector;
• It gives tenants' perspectives on service delivery issues for large, medium and small sized housing providers and Local Aboriginal Land Councils (LALC) and non-LALCs;
• It better positions AHO to deliver suitable services such as capacity building for providers and tenant support programs;
• It contributes to more responsive policy and strategies to improve services.

Nature of the survey

The survey was done through face-to-face interviews with tenants. Trained interviewers (Aboriginal wherever possible), visited and interviewed tenants and completed survey questionnaires. Only 526 randomly selected tenants, about one in nine tenants in the sector, were interviewed. A contractor with extensive experience in Aboriginal social housing tenant surveys, Roy Morgan Research was appointed to undertake the survey. Tenants were asked to express their views on the services provided by their housing provider.

Information Sheet

An information sheet on the survey was developed for both tenants and Aboriginal community housing providers. This provided further details on the survey.

Timeframe

The main survey interviews have been completed and a draft report submitted. The final report with results of the survey is expected to be ready by December 2012.

For further enquiries about the tenant survey, please call the AHO on (02) 8836 9436.