New South Wales Government Family & Community Services - Aboriginal Housing Office

Provider Contract & Performance Management

Provider CPM FrameworkThe AHO contracts a range of organisations to provide housing services for Aboriginal people under the Aboriginal Housing Act, 1998 (NSW). The AHO's approach to managing these contracts is detailed in the Provider Contract and Performance Management Framework (PDF).

The Framework aims to:

  • Identify and express the AHO's contract and performance management obligations relating to housing providers
  • Promote a culture of contract and performance management
  • Support the operation of effective and efficient contract management procedures and systems
  • Enable the AHO to build strong relationships with Aboriginal Community Housing Providers (ACHPs) and other organisations to ensure housing and other services are in accordance with the objectives of the Aboriginal Housing Act 1998 (NSW).

The AHO engages external service providers from across the housing sector and non-government sector including:


Information Collection and Reporting

The AHO asks service providers to supply information through regular reports that make it possible to:

The Provider Contract and Performance Management Framework (PDF) provides information about the principles for AHO information collection and reporting, and how the AHO used information collection from providers.

Legislation Basis

The AHO has specific responsibilities and powers under the Aboriginal Housing Act 1998 (NSW):

Part 3, Section 10

The AHO may enter into agreements with registered Aboriginal housing organisations in relation to funding, housing and other assistance.

Part 4, Section 19(2)(a)

The AHO may, under the conditions of an AHO housing agreement, require the registered Aboriginal housing organisation concerned to meet specified standards and targets in relation to the Aboriginal housing services and programs provided by that Aboriginal housing organisation.

Part 4, Section 19(2)(b)

The AHO may, under the conditions of an AHO housing agreement, ensure that the funding, housing and other assistance provided to the registered Aboriginal housing organisation is used for the purposes for which it was provided.

Part 4, Section 23(2)

The AHO may monitor the activities of a registered Aboriginal housing organisation to determine whether it is complying with the terms and conditions of an AHO housing agreement.

Useful Contact Numbers

Housing Contact Centre
phone image 1300 468 746

 

Emergency temporary accommodation
phone image 1800 727 555

 

Link2home
phone image 1800 152 152

 

Aboriginal Hostels
phone image (02) 9310 2777
phone image (02) 6212 2001

More contacts »

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